Returns, Refunds & Cancellation

Thank you for shopping with Fitcare. We want you to be confident in your purchase, so we’ve made our return process simple and transparent. Please read the terms below carefully before placing your order.

1. Eligibility for Returns

Fitcare allows returns only for manufacturing defects or damaged products received at the time of delivery.

To be eligible for a return:

• The product must be unused and in the same condition as received.

• All original tags, packaging, accessories, manuals, and parts must be included.

• The return request must be raised within 7 days from date of delivery.

Note: Protective films removed, signs of use, or altered product packaging will not qualify for a return.

2. How to Request a Return

To initiate a return:

1. Contact Fitcare Support within 7 days of delivery via email or WhatsApp.

2. Share your order number, photos/videos showing the defect or damage, and a brief description.

3. Our team will review and respond within 2 business days with next steps.

Once approved, we’ll arrange a pickup of the product at no extra cost.

3. Inspection & Approval

All returned products undergo quality inspection by our team. Fitcare reserves the right to reject returns that do not meet the return conditions.

If a product is found non-defective after inspection, it will be returned to you and no refund will be issued.

4. Refund Options

After return approval and successful inspection, you may choose one of the following:

• Replacement – Same product replacement (subject to availability)

• Refund to Original Payment Method

Refund timelines:

• Credit Card / Debit Card / Net Banking / UPI: 7–14 business days

• EMI transactions: Refund timelines depend on bank processing time

Refunds exclude charges that are non-refundable (if any) shown at checkout.

5. Partial Returns / Exchange

For orders with multiple items:

• You may request return/exchange for eligible items only.

• Refunds for partially returned orders will be processed as per the above timeline.

6. Non-Returnable Products

The following are not eligible for return:

• Products damaged due to misuse, mishandling, or improper installation

• Products with missing parts or accessories after delivery

• Products returned beyond the allowed return window

• Custom or special-order items

7. Return of Accessories

Accessories bundled with machines (e.g., mats, assembly kits) must be returned together with the main product for the return to be accepted.

8. Shipping & Return Costs

For approved return requests under this policy:

• Fitcare covers return shipping costs

• No additional charges will be levied for the pickup

Return logistics will be coordinated by the Fitcare support team.

9. Cancellation Before Dispatch

You may cancel your order before shipment confirmation with a full refund of the amount paid (including the advance).

If advance is paid and order is cancelled before dispatch, 100% refund will be processed (less any non-refundable processing fee, if applicable — clearly communicated at checkout).

10. Contact Support

For returns, exchanges, or refund queries:

• Email: support@fitcareindia.com

• WhatsApp/Phone: +91 98869 67427

Our support team is available to help you through every step.